Privacy Policy

SANAM.at, operated by OK Production Co., Ltd., respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, when we share it, and how you can contact us about your information.

• Account and contact information you provide, such as name, email address, phone number, LINE contact, or business details.
• Booking and venue information, including selected venues, sports, dates, times, booking status, and messages related to a booking.
• Usage and device information, including log data, browser details, approximate location signals, cookies, and analytics events.
• Payment or billing references when needed to confirm a booking or support a venue owner workflow. We do not ask you to send sensitive payment credentials through public support channels.

We use collected information to:

• Operate, maintain, and improve SANAM.at.
• Process venue searches, booking requests, account support, venue owner onboarding, and customer service requests.
• Communicate with you about bookings, service updates, support, and operational notices.
• Protect users, venues, and the platform from abuse, fraud, and security risks.
• Comply with legal, tax, accounting, and regulatory obligations.

We do not sell your personal information.

We may share information only when needed to provide the service:

• With venue owners or operators when required to manage a booking, answer a venue question, or resolve a support case.
• With service providers that help us operate SANAM.at, such as cloud hosting, analytics, messaging, email, and payment support providers.
• With authorities, regulators, or other parties when required by law or valid legal process.

We do not share personal information with third parties for their independent advertising or marketing use.

We apply reasonable technical and organizational safeguards, including HTTPS/TLS in transit, access controls, and monitoring of important systems. No internet service can be guaranteed to be completely secure.

We keep personal information only as long as needed for service, support, legal, accounting, fraud prevention, and operational purposes.

You may request access, correction, or deletion of your personal information, subject to legal and operational retention requirements.

For privacy questions or requests, contact OK Production Co., Ltd. at support@kaojai.ai.