Privacy Policy

SANAM.at, operated by OK Production Co., Ltd., respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, when we share it, and how you can contact us about your information.

• Account and contact information you provide, such as name, email address, phone number, LINE contact, or business details.
• Booking and venue information, including selected venues, sports, dates, times, booking status, and messages related to a booking.
• Usage and device information, including log data, browser details, approximate location signals, cookies, and analytics events.
• Payment or billing references when needed to confirm a booking or support a venue owner workflow. We do not ask you to send sensitive payment credentials through public support channels.

We use collected information to:

• Operate, maintain, and improve SANAM.at.
• Process venue searches, booking requests, account support, venue owner onboarding, and customer service requests.
• Communicate with you about bookings, service updates, support, and operational notices.
• Protect users, venues, and the platform from abuse, fraud, and security risks.
• Comply with legal, tax, accounting, and regulatory obligations.

We do not sell your personal information.

We may share information only when needed to provide the service:

• With venue owners or operators when required to manage a booking, answer a venue question, or resolve a support case.
• With service providers that help us operate SANAM.at, such as cloud hosting, analytics, messaging, email, and payment support providers.
• With authorities, regulators, or other parties when required by law or valid legal process.

We do not share personal information with third parties for their independent advertising or marketing use.

When you use the Sanam plugin in ChatGPT, your conversation is handled by OpenAI. To find availability and prepare a guest booking, ChatGPT sends Sanam the venue, activity, resource, date and time you select, together with the guest name and contact details you provide, such as a phone number or email address. We use those details to prepare the quote and, after your separate confirmation, submit the booking to the booking service and venue operator.

Sanam returns availability, the selected booking details, guest details needed for your review, prices, payment instructions, order identifiers and booking or payment status to ChatGPT. These results form part of your conversation. OpenAI handles the information it receives under its own terms, privacy policy and your applicable account settings. See the OpenAI privacy policy. The retention periods below apply to Sanam records, not to copies in your ChatGPT conversation.

The plugin supports guest bookings without a Sanam account. Provide only the guest details needed by the venue. Do not enter passwords, API keys, card information or transfer slips into the plugin. It displays existing bank-transfer instructions and does not collect payment credentials or verify payments.

We apply reasonable technical and organizational safeguards, including HTTPS/TLS in transit, access controls, and monitoring of important systems. No internet service can be guaranteed to be completely secure.

We keep personal information only as long as needed for service, support, legal, accounting, fraud prevention, and operational purposes.

For the ChatGPT plugin, an unsubmitted booking confirmation expires within 15 minutes, or sooner if its quote expires. Its temporary guest details then become eligible for automatic deletion. When confirmation begins, we remove guest contact details from the temporary confirmation record before submitting the order. Minimal quote, order and reconciliation records expire seven days after confirmation begins. Automatic deletion runs asynchronously, so expired records may remain stored until that process completes.

Booking and customer records submitted to the booking service or venue are retained under the general service, support and legal purposes described in this policy. The temporary confirmation periods do not delete the resulting booking or its customer records.

You may request access, correction, or deletion of your personal information, subject to legal and operational retention requirements.

For privacy questions or requests, contact OK Production Co., Ltd. at support@kaojai.ai.